
One restaurant owner does not mince words when it comes to her business — or chili oil.
On Jan. 4, X user @whizwang posted about a heated interaction between an online reviewer and the owner of Wang Tulum, a Chinese restaurant in Tulum, Mexico that specializes in dishes like hand-pulled noodles and chili dumplings.
A customer posted a Google review about her meal, including dan dan noodles and dumplings in chili oil, which she gave low marks.
“Frankly, it wasn’t spicy and not our cup of tea,” the reviewer wrote. “I wouldn’t say that it’s bad food, but it also wasn’t spicy despite getting extra chili oil and even adding salt.”
She concluded by calling the spot a “hole in the wall” but complimented the “premium matcha powder” latte.
Wang’s owner fired back with much more spice than anyone could have anticipated.
“I didnt know we had to have a requirement that our chilly oil needed to be spicy?” the owner wrote, adding that they “make the recipes to their tastes.”
“Oh Anvita is coming lets cater to her because shes some google guide!!!” they wrote. “Hurry make spicy chillly oil!!!”
“Self entitled people…open your own damn restaurant,” they added, “So we will not be listening to you because we dont cater your tastes.”
Under the viral X post, people mostly applauded the restaurant’s feisty reply.
“Thank you for bringing this comedy to us,” wrote one X user.
“I love how the typos increase in frequency as the response goes on,” posted another.
“This restaurant owner seems awesome and the food is probably outstanding,” wrote one more.
There were others, though, who took issue with the restaurant’s tone, with one saying that “anyone that can’t take any criticism should grow up.”
But Wang Tulum’s spicy retort is more of a rule than an exception. If you parse through their replies to criticism on Google, where they have a rating of 4.7 stars, you’ll see them consistently bringing that same heat.
In response to a reviewer who posted, “Too bad the gluten free noodles wasn’t available,” Wang Tulum wrote, in part, “Too bad you aren’t actually honest. We have gluten free noodles … go look at yourself in the mirror and ask yourself how am I so lame?”
Wang Tulum Speaks (Again)
Wang’s owner says the chili oil is a “secret” but made with olive oil, Asian and Mexican chiles, as well as “top ingredients from China.”
They say some customers complain the chili oil, which is served alongside the 1,000+ dumplings sold per day, is too spicy, while others “say it’s not spicy enough.”
“Who you gonna listen to,” the owner asks TODAY.com via direct message on Instagram, without sharing their name. “Her or the other 999 customers’s words?”
“Actually you don’t need my words,” they add. “You will feel who is right after you try our food.”
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